Privacy Policy
We value the privacy of your personal information. This policy outlines how AAT Insure collects, holds, uses, and protects your data.
Company Details
In this Privacy Policy the terms “we”, “our”, and “us” refers to AAT Insure Limited (trading as AAT Insure) and its related entities.
We value the privacy of your personal information. This Privacy Policy (which is referred to in some of our documents as our Privacy Charter) outlines how we collect, hold, use and disclose your personal information.
You do not have to provide us with your personal information. However, if you don’t it may affect our ability to assist you or provide you with a product or service, including processing a claim.
By visiting our website, applying for, renewing or using any of our products or services, making a claim or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this Privacy Policy.
SMS Communications & Mobile Marketing
How We Use the Information We Gather via Mobile
The personal information we collect may be used in one or more of the following ways regarding mobile communications:
- To process and deliver products you purchase from AAT Insure.
- To update you on delivery status or claim progress.
- To provide customer support and respond to inquiries.
- To send marketing communications (only where you have provided consent).
When you register on our website or make a purchase, we may send you promotional materials via email or SMS, only if you have opted in to receive such communications.
SMS Opt-Out and Compliance
AAT Insure may send transactional and promotional SMS messages. SMS messages are sent only to users who have explicitly opted in via website forms, checkout pages, or subscription forms.
- We do not send unsolicited bulk messages or spam.
- Standard message and data rates may apply depending on your mobile carrier.
- You may opt out at any time by replying STOP to any SMS message.
- For assistance, reply HELP or contact info@aatinsure.com.
We may use trusted third-party communication providers to deliver SMS messages on our behalf. These providers process data strictly in accordance with data protection regulations.
Personal information we collect and hold
The personal information we collect and/or hold about you and other individuals (such as a co-insured or your spouse, partner or children) can include:
- Name, date of birth, gender;
- Contact details such as address, phone, and email;
- Information relevant to providing a product or service such as underwriting information like your claims history and driving history;
- Financial institution account details like your credit card or bank account number;
- Information relevant to authenticating you, such as location information and IP address;
- Information obtained as part of the management and processing of a claim e.g. information on a police report;
- Sensitive information such as health information (e.g. where health is relevant to underwriting an insurance policy or dealing with a personal injury claim) or criminal records.
How we collect and hold personal information
How we collect
We may collect personal information about you and other individuals in various ways including:
- Over the phone;
- In person including at branches or offices;
- Over the internet, including via our website (aatinsure.com), online forms and surveys, email or cookies;
- When you use our mobile or tablet applications;
- In writing, including via hard copy forms.
Holding personal information
We hold personal information electronically and on paper/in hard copy. For the personal information we hold electronically we take reasonable security measures including firewalls, secure logon processes, encryption and intrusion monitoring technologies.
The purposes for which we collect, hold, use and disclose
We collect your information to:
Provide Products
Including providing quotes, underwriting policies, issuing and amending policies, and administering payments.
Process Claims
Managing and assessing claims made under or against a policy which you hold, and recovering money paid to you.
Communication
To answer enquiries and communicate details about our products and services (marketing).
Pricing & Improvement
Pricing your policy, calculating discounts, conducting market research and improving our services.
Marketing and Opting Out
We may communicate with you via email, telephone, SMS, mail, or social media to provide you with information and offers.
You can contact us at any time to ‘opt out’ of receiving marketing communications, or simply follow the unsubscribe instructions in the relevant communication (e.g. clicking the unsubscribe link in emails or replying STOP to SMS).
Complaints about how we handle your personal information
We will always do our best to provide you the highest level of service but if you are not happy or have a complaint or dispute, here is what you can do.
Step 1: Contact Us
If you experience a problem or have a complaint regarding our handling of your personal information, let us know so we can help.
Call us on 132 818 or email info@aatinsure.com.
If we are not able to resolve your complaint when you contact us, the next step is to contact our Customer Relations team:
Email: Customer.Relations@aatinsure.com
If you are unhappy with the decision made by Customer Relations, you may wish to seek an external review by raising your complaint with the Australian Financial Complaints Authority (AFCA) or the Office of the Australian Information Commissioner (OAIC).
Further information
If you would like further information about this Privacy Policy, or about how we manage your personal information, please:
- Call one of our consultants on 132 818
- Email us at info@aatinsure.com
This Privacy Policy is also available on our website at aatinsure.com.